Verbal Judo - George Thompson

Verbal Judo: The Gentle Art of Persuasion by George J. Thompson and Jerry B. Jenkins is a self-help and communication skills book. It falls into the genres of communication, psychology, and personal development. The book focuses on techniques for effective communication, particularly in conflict situations. It draws on Thompson's experience as a police officer and martial artist, using the concept of "verbal judo" to teach readers how to defuse confrontations and persuade others using language.

Key concepts covered in the book include:

1. Staying Calm: Techniques to maintain composure and control emotions during stressful interactions.
2. Active Listening: Emphasizing the importance of truly understanding the other person's perspective before responding.
3. Empathy: Using empathy to connect with others and build rapport.
4. Deflecting Negativity: Strategies to handle verbal attacks and deflect hostility without escalating the situation.
5. Persuasion: Methods to influence others and achieve desired outcomes through effective communication.

The book combines practical advice with real-world examples, making it a useful guide for anyone looking to improve their communication skills in both personal and professional settings.